Welcome to Ember & Crust Pizzeria. By accessing or using this site you agree to these Terms & Conditions. This policy governs your use of our online ordering platform for pizzas and related items, and it forms a binding agreement between you and Ember & Crust Pizzeria located at 5 Baker Street, London, W1U 3AR, United Kingdom. If you do not agree, please discontinue use immediately. Last updated: October 1, 2025.
1. Use of the site. You may access and use the site for lawful purposes in connection with ordering food, reviewing menus, and engaging with customer support. You must be at least 18 years old or have parental consent where permitted by law. You agree not to misuse the site, system, or any content, and to follow all applicable laws and regulations. You may not attempt to gain unauthorized access or interfere with the security, integrity, or availability of the site.
2. Intellectual property. All content, including menus, logos, images, text, and graphics, is owned by or licensed to Ember & Crust Pizzeria and is protected by applicable intellectual property laws. You may use content solely for personal, non-commercial purposes and must not reproduce, modify, or distribute it without prior written consent. Trademarks and service marks are the property of their respective owners.
3. User content. If you submit reviews, comments, or other content, you grant Ember & Crust Pizzeria a non‑exclusive, worldwide, royalty‑free license to reproduce, publish, and display such content in connection with the site and marketing. You warrant that your contributions do not infringe third‑party rights and do not contain unlawful material. We reserve the right to remove any content that violates these terms or is otherwise inappropriate for a family‑friendly environment.
4. Privacy and data. Your privacy is important. Our privacy policy describes how we collect, use, and protect personal information. By using the site, you consent to the collection and use of data as described in that policy. We implement reasonable safeguards to protect information transmitted through the site, but cannot guarantee absolute security against all threats.
5. Orders and payments. When you place an order, you authorize us to process your payment and to contact you about your order. Prices, availability, and delivery times may change without notice. We strive for accurate information but do not guarantee that all items are available at all times. You agree to provide accurate information and to update it as needed for successful fulfillment.
6. Delivery and pickup. We offer delivery and pickup options as indicated on the site. Delivery times are estimates and depend on location, traffic, and kitchen activity. We are not responsible for delays caused by third‑party carriers or circumstances beyond our control. Please ensure someone is available to receive orders and follow any instructions related to safe delivery and contactless handoffs.
7. Refunds and cancellations. Our refund and cancellation policies are designed to be fair and transparent. You may request adjustments or refunds in accordance with the policy stated on the site. Some items may be non‑refundable after delivery or after a specified time window. All refunds are issued to the original payment method unless otherwise agreed.
8. Prohibited conduct. You shall not use the site to transmit any offensive, illegal, or harmful content. You shall not exploit vulnerabilities, harvest data, or violate others’ rights. Harassment, fraud, or attempts to manipulate ordering systems are strictly prohibited and may result in account suspension or termination.
9. Limitation of liability. To the maximum extent permitted by law, Ember & Crust Pizzeria and its affiliates are not liable for indirect, incidental, or consequential damages arising from use of the site or products, including loss of profits, data, or business opportunities. Our total liability for direct damages shall not exceed the amount paid by you for the order or service in question, where applicable.
10. Indemnification. You agree to indemnify, defend, and hold harmless Ember & Crust Pizzeria and its officers, employees, and affiliates from any claims, damages, or expenses arising from your use of the site, violation of these terms, or infringement of third‑party rights.
11. Modifications and updates. We may modify these Terms & Conditions at any time. Changes will be posted on the site with an updated effective date. Your continued use after changes constitutes acceptance of the revised terms. If a provision is deemed unenforceable, the remainder shall remain in effect.
12. Governing law and dispute resolution. These terms are governed by the laws of United Kingdom without regard to conflict of law principles. Any disputes shall be resolved through good faith negotiations, and if unresolved, through appropriate courts located within the jurisdiction of London.
13. Contact information. For questions about these Terms & Conditions, please contact us at +44 20 7946 0958 or visit our site at littoralcommons.xyz. By using this site, you acknowledge that you have read, understood, and agreed to these terms.